Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition (True PDF from Publisher)

By Heather D Ramsay Bachelor of Arts (Psychology/Sociology) University of Prince Edward Island Master of Education (Distance Education) Athabasca University, Marie Rutherford Bachelor of Arts-General Studies Nursing Diploma (SGH/Centennial College)

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada ― whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

• Written in an accessible, clear, engaging, and easy to understand style.
• Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout.
• Examples and exercises delve deeper into topic areas.
• Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment.
• Quintessentially Canadian content andviewpoint.
• Continuation of the beloved Dr. Plunkett theme.
  • NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal.
  • UPDATED! Expanded coverage of healthcare plans across Canada.
  • NEW! Coverage of Electronic Medical Records (EMR).
  • NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
  • UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
  • NEW! New and revised learning tools –including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes.
    • UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
    • NEW! Chapter order and comprehensive Table of Contents.

Product Details

• Publisher ‏ : ‎ Saunders Canada; 5th edition (March 16, 2020)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 288 pages
• ISBN-10 ‏ : ‎ 1771721960
• ISBN-13 ‏ : ‎ 978-1771721967